iDATA Customer Satisfaction Policy

As the Department of Customer Relations and Quality, in order to ensure your satisfaction and in order to provide the service you desire from the branches of iDATA;

  • All the applicants who receive service from our corporation are asked for their views and thoughts related to iDATA.

  • All the views are assessed with the related department managers and they work in order to increase our service quality in the direction of your requests.

  • Our customers who have made notification to the department receive feedback related to the taken decisions and results after the assessment.

The Department of Customer Relations and Quality contributes to the development of our corporation thanks to your suggestions and views; as well as contribute to your satisfaction. Your complaints and negative views are not only assessed by the Department of Customer Relations and Quality, but they are also taken into consideration by our solution-oriented senior managers.

In order to report your views/suggestions/thoughts to the Department of Customer Relations and Quality:

In order to report your views via internet, you can send an e-mail through the “Suggestions and Complaints” section of our website. Additionally, you can fill in the questionnaire forms provided in our branches, you can demand face-to-face interview with the authorized officers from the Department of Customer Relations and Quality, or you can contact via telephone.

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